Effective Date: June 30, 2025

This page outlines the billing terms and conditions for all purchases made on the Kaiserawa website (www.kaiserawa.com). By placing an order, you agree to the billing policies outlined below.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa, MasterCard, American Express, Discover

  • PayPal

All payments are processed through secure, encrypted payment gateways. We do not store your credit card information.

2. Billing Currency and Sales Tax

  • All transactions are processed in United States Dollars (USD).

  • For U.S. customers, applicable state and local sales taxes may be added at checkout based on your shipping address.

  • For international orders, prices do not include VAT, GST, or import duties. These are the buyer’s responsibility.

3. Payment Authorization

When you place an order on Kaiserawa:

  • You authorize us to charge your selected payment method for the full order amount, including applicable taxes and shipping fees.

  • Payment is charged immediately at the time of order, not when the item ships, as each product is made to order.

4. Payment Processing and Errors

If we are unable to process your payment:

  • Your order will not be confirmed or fulfilled until payment is successfully received.

  • You may be notified via email to update your payment method or correct billing details.

  • We reserve the right to cancel unpaid or flagged transactions after 48 hours.

5. Fraud Prevention and Order Verification

To protect our customers, we may:

  • Flag or cancel orders that appear fraudulent, suspicious, or inconsistent with typical purchasing behavior.

  • Request identity verification (e.g., email or phone confirmation) before fulfilling high-value or unusual orders.

6. Discounts, Promo Codes & Price Adjustments

  • Discount codes must be applied at the time of purchase and cannot be applied retroactively.

  • Price adjustments will not be issued for items purchased before a promotion or sale period.

  • Promotions may be changed or discontinued at any time without prior notice.

7. Refunds and Disputes

Our refund process is outlined in our Refund & Returns Policy. We do not issue refunds for:

  • Buyer’s remorse

  • Incorrect size or color chosen at checkout

  • Shipping delays outside our control

For disputes related to charges or billing errors, please contact us directly before initiating a chargeback.

8. Subscription or Recurring Charges

(If applicable; can be removed if Kaiserawa does not offer any subscriptions)

If you enroll in any subscription-based services offered by Kaiserawa, you will be billed on a recurring basis as specified in the product or service terms. You may cancel future charges at any time by logging into your account or contacting support.

9. Contact for Billing Inquiries

If you have questions about a charge, tax calculation, or invoice, please reach out to:

Kaiserawa – Billing Support
📧 Email: [email protected]
📞 Phone: (+1) 743-255-7951
📍 Address: 1580 Longview Dr, Winston Salem, NC 27107, United States

By placing an order on Kaiserawa, you acknowledge and agree to these billing terms.