Effective Date: June 30, 2025

Kaiserawa (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website, www.kaiserawa.com.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website. This may include:

  • Your name, email address, billing and shipping address, phone number

  • Payment details (processed securely through third-party gateways)

  • Order history and preferences

  • IP address, browser type, device information

  • Usage behavior on our website (e.g., pages visited, time spent)

2. How We Use Your Information

We use your data for the following purposes:

  • To fulfill and deliver your orders

  • To process payments securely

  • To provide customer support

  • To send transactional emails (e.g., order confirmation, shipping updates)

  • To improve our website, products, and services

  • To send promotional emails if you opt in (you may unsubscribe anytime)

  • To detect fraud and enhance security

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience. Cookies help us:

  • Remember your cart and preferences

  • Analyze website traffic (via Google Analytics)

  • Deliver personalized content and marketing (e.g., Facebook Pixel)

You can modify your browser settings to block cookies, though this may affect some features of our site.

4. Sharing of Information

We do not sell your personal data. However, we may share it with trusted third parties when necessary to operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Fulfillment and shipping partners

  • Marketing platforms (for email or retargeting, only if you opt in)

  • Legal authorities when required by law

These parties are contractually bound to protect your data and use it only for authorized purposes.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict certain types of processing

  • Withdraw your consent to marketing communications

  • Request a copy of your data

To exercise your rights, please contact us at privacy@kaiserawa.com.

6. Data Retention

We retain your data only as long as necessary for the purposes described above, or to comply with legal obligations (e.g., tax or fraud prevention). When no longer needed, your data is securely deleted or anonymized.

7. Security

We implement appropriate technical and organizational measures to protect your data, including SSL encryption, firewalls, and access controls. However, no system is completely secure, so we encourage you to use strong passwords and remain vigilant.

8. Children’s Privacy

Kaiserawa does not knowingly collect personal information from children under the age of 13. If we learn that we have done so, we will delete the data immediately in compliance with the Children’s Online Privacy Protection Act (COPPA).

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify you by email or website notice if changes are significant.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Kaiserawa – Privacy Compliance Team
📧 Email: privacy@kaiserawa.com
📞 Phone: (+1) 743-255-7951
📍 Address: 1580 Longview Dr, Winston Salem, NC 27107, United States

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.