Frequently Asked Questions (FAQs)

Your complete guide to shopping confidently with Kaiserawa.

1. About Our Products

What products do you offer?
Kaiserawa offers a wide range of print-on-demand products including t-shirts, hoodies, sweatshirts, mugs, posters, 3D printed apparel, and more. All designs are created based on trends or individual interests.

What is print-on-demand?
Print-on-demand means your product is created only after you place an order. This reduces waste and allows for unique, personalized items made just for you.

Do you offer 3D printed apparel?
Yes, our 3D t-shirts and hoodies are printed using sublimation technology, which enables vibrant, full-coverage designs that do not crack or fade easily.

What sizes are available?
We offer sizes ranging from XS to 5XL for most products. Size charts are available on each product page to help you choose the right fit.

Can I request a custom design?
Yes, we accept limited custom design requests. Please contact our support team with your idea for more details.

2. Ordering & Checkout

How do I place an order?
Browse our catalog, select your preferred design and product type, choose size and color, and complete checkout securely.

Do I need an account to order?
No, you can order as a guest. However, creating an account allows you to track orders and save your preferences.

Can I cancel or modify my order after placing it?
We begin processing orders quickly, so cancellations or modifications can only be made within 2 hours of placing the order. Please contact support immediately if needed.

3. Production & Fulfillment

How long does production take?
All items are made to order. Production typically takes 2–5 business days.

Where are the items made?
We work with global fulfillment centers in the U.S., Europe, and Asia. Your order is produced at the facility closest to your delivery address to ensure fast and efficient shipping.

4. Shipping & Delivery

Do you ship internationally?
Yes, we ship worldwide.

How long does shipping take?
For U.S. orders, delivery typically takes 4–7 business days after production. For international orders, delivery can take 7–21 business days depending on the destination.

Will I receive tracking information?
Yes. Once your order has been shipped, you’ll receive an email with tracking details.

What if my order is delayed or lost?
If your package hasn’t arrived within the estimated time frame, please contact our support team. We will investigate and send a replacement if necessary.

5. Returns & Refunds

What is your return policy?
Since our products are made to order, we only accept returns for defective, damaged, or incorrect items. You must contact us within 7 days of receiving your item, and provide a photo of the issue.

Can I exchange an item for a different size or color?
Unfortunately, we do not offer exchanges for size or color changes. Please review the size guide carefully before placing your order.

6. Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

Is my payment information secure?
Yes. All transactions are processed securely using SSL encryption to protect your data.

7. Product Care & Durability

How should I care for my printed garments?

  • Wash inside-out in cold water

  • Use mild detergent

  • Tumble dry low or hang dry

  • Do not iron directly on the design

Will the prints fade over time?
No. Our prints are designed to last through many washes if proper care instructions are followed.

8. Sustainability

Is Kaiserawa eco-friendly?
Yes. As a print-on-demand brand, we produce items only when they are ordered, reducing waste. We use water-based inks and recyclable packaging whenever possible. We also work with ethical fulfillment partners that prioritize sustainable practices.

9. Customer Support & Contact Information

If you have any questions, concerns, or need assistance, please reach out to us:

  • Email: [email protected]

  • Phone: (+1) 743-255-7951

  • Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM (EST)

  • Address: 1580 Longview Dr, Winston Salem, NC 27107, United States

10. Stay Connected

Follow us on social media for updates, promotions, and design highlights:

  • Facebook: @kaiserawa.official

  • Instagram: @kaiserawa

  • Twitter (X): @kaiserawa

  • Pinterest: @kaiserawa

  • TikTok: @kaiserawa

  • YouTube: Kaiserawa Official

  • Threads: @kaiserawa

If you didn’t find your answer here, don’t hesitate to contact our support team. We’re here to help you with anything you need. Thank you for shopping with Kaiserawa!