Effective Date: June 30, 2025

Welcome to Kaiserawa. These Terms of Service (“Terms”) govern your access to and use of our website, www.kaiserawa.com, and any related services, features, or content offered by Kaiserawa (“we,” “us,” or “our”). By accessing our website or purchasing from our store, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you should not use our website or services.

1. Eligibility and Account Registration

You must be at least 13 years of age to use our website. If you are under the age of 18, you may only use the website under the supervision of a parent or legal guardian.

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login information and are fully responsible for all activities under your account.

2. Use of the Website

You agree to use the website only for lawful purposes. You agree not to:

  • Use the website for any fraudulent or unlawful activity

  • Upload, share, or distribute content that infringes intellectual property rights

  • Interfere with the website’s operations or security

  • Circumvent or attempt to circumvent any restrictions or access controls

We reserve the right to terminate or restrict access to the website for violations of these Terms.

3. Product Information and Pricing

All product descriptions, prices, and images are provided to the best of our ability. However, we do not warrant that product descriptions or pricing are accurate, complete, or error-free.

Prices are subject to change without notice. We reserve the right to discontinue or modify products at any time without liability.

4. Order Acceptance and Payment

Placing an order does not guarantee acceptance. We may refuse or cancel any order at our discretion, including for reasons such as:

  • Product unavailability

  • Errors in pricing or description

  • Suspicion of fraudulent or unauthorized activity

Payments must be made at the time of checkout using accepted methods: major credit/debit cards or PayPal. All transactions are processed securely.

5. Fulfillment, Shipping, and Delivery

All products are made-to-order. Fulfillment typically takes 2–5 business days. Shipping time varies by location:

  • U.S. orders: 4–7 business days

  • International orders: 7–21 business days

We are not liable for delays caused by carriers, customs, or other factors beyond our control. Tracking numbers will be provided where available.

6. Returns, Refunds, and Exchanges

Due to the personalized nature of print-on-demand products, we do not accept returns or exchanges for reasons such as incorrect size, color preference, or buyer’s remorse.

We will accept returns or issue refunds only if the product:

  • Is defective

  • Is damaged in transit

  • Does not match the description or order

You must notify us within 7 days of receiving the item and provide photo evidence. Please email support@kaiserawa.com for assistance.

7. Intellectual Property

All content on this website—including images, logos, product designs, graphics, and text—is the property of Kaiserawa or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, redistribute, or commercially exploit any content without written permission.

If you submit custom designs or materials to us (e.g., through a custom order), you confirm that you have all legal rights and licenses to use such content. You grant Kaiserawa a non-exclusive, royalty-free license to reproduce, distribute, and display your submitted content for the purposes of production and fulfillment.

8. Promotions, Discounts, and Gift Cards

Promotional offers, discount codes, and gift cards are subject to change and availability. We reserve the right to modify or cancel promotions at any time without prior notice. Offers may not be combined unless stated otherwise.

Gift cards are non-refundable and cannot be redeemed for cash.

9. Subscription and Communication

By placing an order or creating an account, you may receive email communications from us (e.g., order confirmations, shipping updates, promotional emails).

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in the email or updating your preferences in your account.

10. Limitation of Liability

To the fullest extent permitted by law, Kaiserawa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue

  • Business interruption

  • Data loss

  • Personal injury or property damage resulting from use of the site or products

Our maximum liability shall not exceed the total amount paid for the product in question.

11. Disclaimer of Warranties

We make no warranties or representations of any kind regarding the products or services on our website. All products are provided “as is” and “as available” without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

You agree that any legal action or dispute shall be resolved exclusively in the state or federal courts located in Forsyth County, North Carolina.

13. Termination

We reserve the right to suspend or terminate your access to our website and services without notice if we believe you have violated these Terms or applicable laws.

14. Changes to These Terms

We may update these Terms at any time. When changes are made, we will revise the “Effective Date” at the top of this page. Continued use of the website after changes constitutes your acceptance of the updated Terms.

15. Contact Us

For questions, concerns, or notices related to these Terms of Service, please contact us:

Kaiserawa – Legal Department
📧 Email: support@kaiserawa.com
📞 Phone: (+1) 743-255-7951
📍 Address: 1580 Longview Dr, Winston Salem, NC 27107, United States

Thank you for choosing Kaiserawa.
By using our website, you agree to these Terms of Service and our commitment to transparent, ethical online commerce.