Effective Date: June 30, 2025

At Kaiserawa, we are committed to delivering your custom-made products quickly, reliably, and transparently. This Shipping Policy outlines estimated processing times, shipping fees, delivery expectations, and how to track your order.

1. Order Processing Time

All Kaiserawa products are made-to-order. Production begins as soon as your order is confirmed. Please allow:

  • 2 to 5 business days for order processing and fulfillment.

  • Up to 7 business days during peak times (e.g., holidays, sales).

2. Estimated Shipping Time

Delivery times depend on the destination and shipping carrier. Average shipping timeframes:

  • United States: 4–7 business days

  • Canada: 7–14 business days

  • Europe: 7–21 business days

  • Australia & New Zealand: 10–21 business days

  • Other International: 10–30 business days

Please note: These are estimated times and may vary due to local postal services, customs clearance, or force majeure events.

3. Shipping Rates

Shipping fees are calculated based on destination and item quantity. Below are the standard rates per region:

🇺🇸 United States (Domestic)

  • First item: $6.99

  • Each additional item: +$1.50

🇨🇦🇦🇺 Canada, Australia & New Zealand

  • First item: $8.99

  • Each additional item: +$2.50

🌍 Other International Destinations

  • First item: $11.99

  • Each additional item: +$2.50

Shipping charges are displayed at checkout. All fees are shown in USD.

4. Shipping Methods & Carriers

We use reliable carriers based on location and product type, including:

  • USPS, UPS, FedEx, DHL, Asendia

The shipping method is automatically selected to ensure fast and cost-efficient delivery.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. You can check the real-time status of your package at any time via our tracking page:

👉 Track Your Order

If you have not received your tracking number within 7 business days, please contact us.

6. Shipping Delays and Limitations

We are not responsible for delays due to:

  • Postal service interruptions

  • Weather or natural disasters

  • Customs inspections

  • Strikes, pandemics, or emergency events

We do not offer guaranteed delivery dates. However, we strive to ship all orders within the estimated time.

7. Incorrect Addresses

Please verify your shipping address before placing your order.

  • We are not responsible for packages lost due to incorrect or incomplete addresses.

  • If returned to us, we will re-ship only after receiving updated address information and an additional shipping fee.

8. Customs, Duties & Taxes

For international orders:

  • All import duties, taxes, and customs fees are the responsibility of the recipient.

  • These are not included in the item price or shipping cost.

  • Please consult your local customs office for any applicable fees.

9. Unclaimed or Undeliverable Packages

If a package is returned to us as unclaimed or undeliverable:

  • We will notify you by email.

  • You may request re-delivery (additional shipping charges apply).

  • Refunds (if any) will be issued minus original shipping fees and restocking costs.

10. Questions or Support

If you have any shipping-related questions, feel free to reach out to:

Kaiserawa – Shipping Support Team
📧 Email: [email protected]
📞 Phone: (+1) 743-255-7951
📍 Address: 1580 Longview Dr, Winston Salem, NC 27107, United States

Thank you for shopping with Kaiserawa — where your style is made-to-order, and your satisfaction is always our priority.